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10 September 2026 · SunnVio

Breakdown or Accident with Your Rental Car: What Should You Do?

A flat tire, engine trouble, or worse, a collision: a breakdown or accident with your rental car is something you hopefully never experience, but it's wise to know what to do in such a situation. With the right approach, you avoid unnecessary costs, disputes afterward, and a ruined vacation.

Safety First

In both breakdown and accident situations, safety is the most important thing. If possible, pull the car over, turn on the hazard lights, and put on a safety vest before getting out. Place a warning triangle at a sufficient distance, especially on highways, and make sure everyone gets out of the car to a safe spot, preferably behind the guardrail. Only once the situation is safe should you proceed with arranging help.

Call the Right Emergency Service

In the event of an accident with injuries or significant damage, always call the European emergency number 112 first. For a breakdown without a dangerous situation, you can usually call the rental company's roadside assistance directly; the phone number is listed in the rental agreement or on a sticker in the car. Also save this number separately on your phone, so you're not dependent on staying near the car.

Always Contact the Rental Company

Report a breakdown or damage to the rental company as soon as possible, even if it seems like a minor issue. Many rental companies have strict rules about this and require you to report it within a certain timeframe. Let the rental company decide on the next steps: sometimes the car is repaired on the spot, sometimes you get a replacement vehicle, and sometimes you have to wait for a mechanic. Don't look for a garage yourself without permission, as this could mean the costs fall on you.

Always Fill Out an Accident Report Form

In the event of a collision with another party, a European Accident Statement is essential. Fill this out together with the other driver, even if the damage seems minor, and make sure both parties sign it. Also note the license plate, insurance details, and contact information of the other driver, and ask for witnesses if possible. If a police report is needed, for example in the event of injury or doubt about fault, always ask for a copy or the report number for your own records.

Take Photos of Everything

Documentation is your best protection afterward. Photograph the damage to both vehicles from multiple angles, the other car's license plate, the situation at the scene, and any relevant traffic signs or road markings. In the event of a breakdown, it's smart to also photograph the dashboard with any error messages. These photos can help later if there's a dispute about the cause or extent of the damage.

Arrange Replacement Transportation Through the Rental Company

If the car is no longer drivable, the rental company will generally arrange a solution, such as a replacement vehicle or help continuing your trip. Always ask explicitly about this option, as the conditions vary by rental company and may depend on your insurance package. Don't wait too long to have this conversation, especially if you still have a long journey ahead or need to catch a flight.

Keep All Documents for When You're Back Home

Afterward, keep all relevant paperwork: the accident report form, photos, communication with the rental company, and any police reports. You'll need these documents if there's uncertainty about the final bill or if you want to make an insurance claim. After returning home, check your bank statements for any charges related to the incident, and contact the rental company if you have any doubts to get clarification.